This study introduces a novel Natural Language Processing pipeline that enhances customer service efficiency at Telekom Srbija, a leading Serbian telecommunications company, through automated email topic detection and labelling. Central to the pipeline is BERTopic, a modular architecture that allows unsupervised topic modelling. After a series of preprocessing and post-processing steps, we assign one of 12 topics and several additional labels to incoming emails, allowing customer service to filter and access them through a custom-made application. The model's performance was evaluated by assessing the speed and correctness of the automatically assigned topics across a test dataset of 100 customer emails. The pipeline shows broad applicability across languages, particularly for those that are low-resourced and morphologically rich. The system now operates in the company's production environment, streamlining customer service operations through automated email classification.

This research paper will bring forth the innovative pedagogical approach in computer science education, which uses a combination of methodologies borrowed from Artificial Intelligence (AI) and DevOps to enhance the learning experience in Content Management Systems (CMS) Development. It has been done over three academic years, comparing the traditional way of teaching with the lately introduced AI-supported techniques. This had three structured sprints, each one of them covering the major parts of the sprint: object-oriented PHP, theme development, and plugin development. In each sprint, the student deals with part of the theoretical content and part of the practical task, using ChatGPT as an auxiliary tool. In that sprint, the model will provide solutions in code debugging and extensions of complex problems. The course includes practical examples like code replication with PHP, functionality expansion of the CMS, even development of custom plugins, and themes. The course practice includes versions' control with Git repositories. Efficiency will touch the theme and plugin output rates during development and mobile/web application development. Comparative analysis indicates that there is a marked increase in efficiency and shows effectiveness with the proposed AI- and DevOps-supported methodology. The study is very informative since education in computer science and its landscape change embodies an emerging technology that could have transformation impacts on amplifying the potential for scalable and adaptive learning approaches.

The Serbian language is a Slavic language spoken by over 12 million speakers and well understood by over 15 million people. In the area of natural language processing, it can be considered a low-resourced language. Also, Serbian is considered a high-inflectional language. The combination of many word inflections and low availability of language resources makes natural language processing of Serbian challenging. Nevertheless, over the past three decades, there have been a number of initiatives to develop resources and methods for natural language processing of Serbian, ranging from developing a corpus of free text from books and the internet, annotated corpora for classification and named entity recognition tasks to various methods and models performing these tasks. In this paper, we review the initiatives, resources, methods, and their availability.

Many domains require scalable algorithms that help to determine diagnoses efficiently and often within predefined time limits. Anytime diagnosis is able to determine solutions in such a way and thus is especially useful in real-time scenarios such as production scheduling, robot control, and communication networks management where diagnosis and corresponding reconfiguration capabilities play a major role. Anytime diagnosis in many cases comes along with a trade-off between diagnosis quality and the efficiency of diagnostic reasoning. In this paper we introduce and analyze FlexDiag which is an anytime direct diagnosis approach. We evaluate the algorithm with regard to performance and diagnosis quality using a configuration benchmark from the domain of feature models and an industrial configuration knowledge base from the automotive domain. Results show that FlexDiag helps to significantly increase the performance of direct diagnosis search with corresponding quality tradeoffs in terms of minimality and accuracy.

This paper studies the source (event) localization problem in decentralized wireless sensor networks (WSNs) under the fault model without knowing the sensor parameters. Event localizations have many applications such as localizing intruders, Wifi hotspots and users, and faults in power systems. Previous studies assume the true knowledge (or good estimates) of sensor parameters (e.g., fault model probability or Region of Influence (ROI) of the source) for source localization. However, we propose two methods to estimate the source location in this paper under the fault model: hitting set approach and feature selection method, which only utilize the noisy data set at the fusion center for estimation of the source location without knowing the sensor parameters. The proposed methods have been shown to localize the source effectively. We also study the lower bound on the sample complexity requirement for hitting set method. These methods have also been extended for multiple sources localizations. In addition, we modify the proposed feature selection approach to use maximum likelihood. Finally, extensive simulations are carried out for different settings (i.e., the number of sensor nodes and sample complexity) to validate our proposed methods in comparison to centroid, maximum likelihood, FTML, SNAP estimators.